Online Return Policy

Need to return? No worries, we want you to love your order! 

Returns are accepted within 7 days from the date of delivery for a full refund or exchange. After the initial 7-day period, we also offer an additional 7 days for shop credit that will be emailed to you via a virtual gift card.

To initiate the return, simply email us at [email protected] with your order number and the items you need to return. For an easy return, we will send you a return label via email so you are able to easily ship your order back to us! Please note that return label fee costs are deducted from your refund totals.

Please Note:

Items must be in original condition and must not be worn, used, altered, or washed. Price tags must be attached.

 

Original shipping fees are non-refundable.

 

Shoes must be unworn and in the original box. We recommend trying shoes on in a carpeted area.

 

We reserve the right to deny the return.

 

Final Sale Items:

Accessories (jewelry, scarves, bags, hats, etc.)

Home Decor (paper goods, candles, home goods, etc.)

Bath + Beauty (perfume, lotions, face masks, etc.)

Sale Items (red line items or from sale section)

Discounted item due to imperfection/damage.

Items purchased during a promotional sale with a discount of 30% or more.

All items purchased at Miss Lucilles in Clarksville, TN are final sale.

 

Again, for all returns, please email [email protected] to confirm the return is eligible. We will review your order and will provide a return label to your email.

 

 Please note that we will only be able to process the return if the item still has the tags attached and is unworn/unaltered from the original purchase. 

 

If you wish to mail the return back on your own:

Please Mail To:

doloresspeechproducts 

4825 Trousdale Drive, Suite 219

Rīga, LV-1010 Latvia, (+371)26878724

 

Please include your name and order number on the outside of the package (order number is found in confirmation email.)

 

Once received, your return will be processed within 1-3 business days. You will be notified via email once complete. 

 

If there are any questions regarding our return policy, please email us at [email protected]. 

 

Thank you for shopping small with us at doloresspeechproducts!